Refund policy

Return & Refund Policy
Effective Date: July 1, 2026
At Rainbow Barkery, we take pride in creating quality pet treats and want you to be satisfied with your purchase. Because our products are food items intended for pets, this Return & Refund Policy explains when returns, refunds, and replacements are available.

Food Safety
For the health and safety of all pets, pet treats cannot be returned or exchanged once they have been delivered, except where required by applicable law.
We cannot accept returns of opened or used food products.

Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.
To help us resolve the issue quickly, please include:

Your order number
A description of the issue
Clear photographs of the product and packaging
After reviewing your request, we may offer one of the following at our discretion:
A replacement product
A store credit
A full or partial refund
Lost Packages
If your package is marked as delivered by the shipping carrier but cannot be located, please first check with household members, neighbors, your building management, or your local carrier office.
If the issue cannot be resolved, please contact us and we will work with you to determine an appropriate solution.

Order Cancellations
Orders may be canceled only if they have not yet been processed or shipped.
Once an order has entered production or has shipped, it cannot be canceled.

Refund Processing
Approved refunds will be issued to your original payment method.
Please allow 5–10 business days after approval for your financial institution to process the refund.

Shipping charges are generally non-refundable unless the return is due to our error or required by law.

Non-Returnable Items
The following items are not eligible for return:
Opened pet treats
Used products
Products damaged due to improper storage or handling after delivery
Clearance or final sale items (unless required by law)
Gift cards
Customer Responsibility
Customers are responsible for reviewing ingredient lists before purchasing.
If your pet has food allergies, dietary restrictions, or medical conditions, please consult your veterinarian before introducing new treats. Rainbow Barkery is not responsible for adverse reactions resulting from known or unknown allergies, pre-existing health conditions, or improper use of our products.

Contact Us
If you have any questions regarding this Return & Refund Policy or need assistance with your order, please contact Rainbow Barkery through the contact information provided on our Shopify store. We are committed to providing excellent customer service and will do our best to resolve any concerns promptly.