Shipping policy
Rainbow Barkery.
Shipping Policy
Effective Date: July 1, 2026
Thank you for shopping with Rainbow Barkery. We are committed to preparing and shipping your pet treats as quickly and carefully as possible.
Order Processing
Orders are typically processed within 1–3 business days after payment is received and verified.
Orders are processed Monday through Friday, excluding weekends and U.S. federal holidays.
During holidays, promotions, or periods of high order volume, processing times may be longer.
Shipping Methods
We ship through trusted U.S. carriers. Available shipping options and estimated delivery times will be displayed during checkout.
Delivery estimates begin once your order has been shipped and are provided by the shipping carrier. These estimates are not guaranteed.
Shipping Rates
Shipping charges are calculated at checkout based on your order, shipping destination, package weight, and the shipping method selected.
Any free shipping promotions will be clearly stated on our website and may be subject to minimum purchase requirements or other conditions.
Order Tracking
Once your order has shipped, you will receive a shipping confirmation email with a tracking number, if available.
Tracking information may take up to 24 hours to become active after shipment.
Incorrect Shipping Addresses
Please verify your shipping address before placing your order.
Rainbow Barkery is not responsible for delays, lost packages, or additional shipping costs resulting from incorrect or incomplete shipping information provided by the customer.
If you notice an error, contact us immediately. We can only update your shipping address before your order has been processed for shipment.
Lost, Stolen, or Delayed Packages
Once an order has been transferred to the shipping carrier, delivery is the carrier's responsibility.
If your package is delayed, lost, or marked as delivered but cannot be located, please first contact the shipping carrier. If you still need assistance, contact us and we will do our best to help resolve the issue.
Rainbow Barkery is not responsible for carrier delays caused by weather, natural disasters, transportation disruptions, or other circumstances beyond our control.
Damaged Shipments
If your order arrives damaged, please contact us within 7 days of delivery.
Please include your order number and clear photographs of the damaged package and products so we can evaluate your claim and determine an appropriate resolution.
Shipping Restrictions
At this time, Rainbow Barkery ships to addresses within the United States.
We reserve the right to limit or decline shipments where prohibited by law or carrier restrictions.
Contact Us
If you have any questions about shipping or your order, please contact Rainbow Barkery using the contact information provided on our Shopify store. We are happy to assist you.